Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns, or general feedback. Reach out any time through live chat, email, or phone and we’ll route your request to the right team. For account or payment matters we can guide you through verification and withdrawals, and you can also use our in-site live chat for instant help on mobile or desktop.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email for account and technical help) |
| General enquiries | [email protected] (billing, site info and promotions) |
| Affiliate enquiries | [email protected] (partnerships and marketing) |
| Phone | +1 647 389 4210 (phone support for urgent issues) |
| Working hours | Mon-Fri, 09:00-18:00 ET (response within 24-48 hours by email) |
Contact by email
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please include a clear subject line and provide up-to-date contact details in your message to prevent delays. We typically respond faster to complete requests, so attach any relevant screenshots or ID scans and note your account username for quicker handling.
Submit your enquiry
Response Time
Support response times vary by channel and request type. Most inquiries are answered within one business day, and live chat usually gives an immediate reply during service hours. Complex cases that require document checks or security reviews may take longer depending on their nature, sometimes several business days. We’ll keep you updated at each step until your issue is resolved.
Feedback
We’d love to hear from you. Share any feedback, suggestions or ideas to help improve the site. Your comments are read carefully by our team and used to refine features, promotions and support. Tell us what works, what doesn’t or what you’d like to see next. Every submission helps us make the experience better for Canadian players.