Responsible Gambling Policy

At Frenzino we take responsible gambling seriously. We want every player to enjoy online casino and sports betting in a safe, controlled way. That means giving you clear tools to manage play, staff who will respond if you need help, and practical guidance so you can stay in control.

Player protection principles

We believe play should be entertainment only. We aim to prevent harm by promoting safer play, enforcing account controls, and intervening when we identify risky patterns. We treat reports of problem gambling promptly and respectfully, and we will always prioritise player safety over play activity.

Activity-control tools

You can use self-service controls in your account or ask support to apply them for you. Common controls include deposit limits, session timers, loss limits, wagering limits, and cooling-off periods. These tools are intended to help you manage spending and time spent playing.

How to set limits

Visit your account settings to set daily, weekly or monthly deposit limits. If you prefer, contact our support team at [email protected] and we will apply or adjust limits on your behalf. Limits are effective as soon as they are confirmed and are honoured across the site.

Deposit limits

Deposit limits let you cap how much you add to your account over a chosen period. We recommend setting a limit you can comfortably afford and reviewing it regularly. If you need a lower cap, contact support and we will process the request quickly.

Loss limits and time limits

Loss limits help control how much you can lose in a set timeframe. Time limits and session reminders can prompt breaks and prevent long playing sessions. Use these together to keep play balanced and predictable.

Self-exclusion and account breaks

If you need a longer break, self-exclusion is available. You can request a temporary account suspension or a longer exclusion by contacting support. During self-exclusion your account will be blocked from play and deposits, and we will provide information on next steps when you choose to return.

Signs of problematic behaviour

Be mindful if you feel the need to chase losses, hide your activity, borrow money to play, or if gambling affects work, relationships or sleep. These are common indicators that it may be time to use limits, take a break or seek support.

Tips for maintaining control

Set realistic budgets, use deposit and loss limits, take regular breaks, and avoid gambling when stressed or under the influence. Treat gambling as a form of entertainment with a fixed cost and stick to limits you set for yourself.

Professional help and support

If you feel you need professional assistance, consider contacting your local health services, counselling providers or national helplines for problem gambling. We cannot list specific organisations here, but support is available in most regions. For immediate account help or to discuss safer-play options, contact us at [email protected].