Privacy and Data Policy
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our online casino and sports betting services. We take privacy seriously and describe below the kinds of data we process, why we process it, how we keep it safe, and the options you have to manage your information.
Types of data we collect
Personal data
When you register or verify your account we collect personal details such as your name, email address, date of birth, residential address and government ID documents when required for KYC. We also store account credentials and communication preferences.
Technical data
We collect device and connection information including IP address, browser type, device identifiers, operating system and language settings. We use cookies and similar technologies to support the service and to analyse site performance.
Transactional data
We keep records of deposits, withdrawals, bets, game history, wagering activity, bonuses claimed and other transaction details needed to operate your account, process payments and meet legal obligations.
How we use your information
We use data to create and manage your account, process payments, verify identity, prevent fraud and money laundering, comply with legal requirements, handle support requests and to provide the services you expect. With your consent we may also use contact details to send marketing messages about active promotions and new features. You can opt out of marketing at any time.
Data protection practices
We protect data with technical and organisational measures including secure connections, access controls and internal policies limiting who can see personal information. We restrict access to those employees and service providers who need data to perform their duties. While we take reasonable steps to protect data, no system is completely secure and we encourage you to keep your account credentials private.
Cookies and tracking technologies
We use cookies and similar tools for essential site functions, to remember your preferences, to measure site use and to display relevant offers. You can manage cookie preferences through your browser or the cookie banner. Disabling some cookies may affect functionality.
Sharing information and third parties
We may share information with third parties where necessary to provide the service, such as payment processors, identity-verification and fraud-prevention providers, game and platform partners, analytics services and legal advisers. We may also disclose information to comply with laws or respond to lawful requests. Aggregated or anonymized data may be used for analysis and reporting.
User rights
You have the right to access, correct or request deletion of your personal data subject to applicable legal and operational limits. You may also object to certain processing, request restriction, or withdraw consent where processing is based on consent. To exercise these rights, sign in to your account or contact our support team. We will take reasonable steps to verify your identity before acting on requests.
Access, correction and deletion
You can update most account details from your profile. For changes requiring verification or for deletion requests, contact support and provide any requested proof of identity. Some information may be retained to comply with legal obligations or for fraud prevention.
Policy updates
We may update this Privacy Policy from time to time. When changes are significant we will notify you via the site or by email. Please review the policy periodically to stay informed.
Operator note: this site is operated by Famagousta B.V., which holds a Curaçao e-gaming licence. For privacy queries contact [email protected].